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KVKK Clarification Text




Your personal data may be used by our hotel (CLUB KASTALIA HOLIDAY VILLAGE) or authorized data processors (authorized tour operators or agencies, hosting, e-mail, cloud service providers, etc.) in accordance with the relevant laws and in the context described below as data controllers within the framework of the Act No. 6698 on the Protection of Personal Data (KVKK) and related laws.

With the exceptions set out in the relevant legislation:

Your personal data in our hotel will not be processed without your express consent. Our hotel takes the necessary technical and administrative measures to prevent the loss of stored, recorded and processed data, and to prevent unauthorized and illegal use.

Your personal data will be processed orally, in writing or electronically in order to provide the following purposes and services within the established legal framework and to fulfill the contractual and legal obligations on the part of the hotel in this context.


Your personal data may be processed when you use or request a product or service from our hotel, when you would like to benefit from newsletters, notifications and other services relating to our hotel, when you contact our hotel, when you take part in surveys and when you visit our websites, our hotel, our offices, when you visit or actually stay overnight in our accommodations, apply for a job, work in our hotel or start an internship, if you are our supplier, business partner or employee.

In addition to the above: Your personal data can be processed provided it complies with the relevant legal provisions, including but not limited to the following points. If in relation to the service provided by our hotel, provided that the purpose of the data processing is valid in oral, written or electronic media via sales channels, call centers, websites, mobile applications, as well as all electronic and digital applications and similar channels.

During your stay in our hotel:

Your personal data, including your first and last name, your date of birth, your nationality, your telephone number, your e-mail address, your home address, your disability status, your allergen information, your relationship with your companions, your travel history, your habits, certain services and the information you provide in this area that you provide in this context, including your usage data such as this and your identity or passport information.

*** Your identity or passport information will be processed on the basis of our obligations clearly stated in Identity Reporting Act No. 1774.

In order to speed up your check-in, your identity card or your passport can be processed in electronic media such as an ID card reader or a document scanner, provided you have given your express consent.

If you use our internet service:

Your Internet traffic information, the web pages you access, the access date and time, the network card address of your device (Media Access Control) and your local IP address.

When you request a product or service:

Your name, surname, date of birth, telephone number, email address.

If you are booking through a tour operator or agency:

Submitted by the tour operator or agency that made your reservation: your name, surname, date of birth, your identity number, contact information, flight and transfer information.

When you visit our hotel, our offices and accommodations or are actually present:

Your first and last name, image recordings provided for security reasons, infectious diseases, virus epidemics, etc. the times when the current body temperature, test results, etc. were recorded. Your license plate number when parking.

When you apply for a job:

Your name, surname, date of birth, passport photo, identity number, nationality, telephone number, email address, background information, educational information, work experience, foreign language skills, class of your driver's license, references, health status, information on criminal offenses and convictions, etc. your references and your personal data that you have received from various HR companies using an application form.

If you are our supplier or worker:

Your name, surname, telephone number, email address, power of attorney, authority, skill, etc., your documents and your personal information provided with these documents, your transaction information.

In the case of billing transactions to you (the data subject):

Your first and last name, your identity number, home address, e-mail address.

When it comes to transactions like payments, refunds, debt / credit tracking, etc.:

Your first and last name, your identity number, telephone number, home address, email address, bank account information, your credit card information, etc., if online payment method (mail order) is preferred.

When you start an internship:

Your name, surname, copy of ID, phone number, email address, home address, bank account information, health report, transcription, personal details of your guardian.

If you are our employee:

Your personal data that you provided during your application process, your identity number, copy of ID, diploma, certificate, master craftsman's certificate, etc., your documents and your personal data and information provided by these documents, data of your social insurance institution, Criminal records, enforcement of divorce, etc. Court verdicts, contact information for people to be notified in an emergency, your bank account information, chest x-ray and health reports, data access and transaction records, your business internet line usage details, web pages you access, etc., electronic Data, input and output data on business locations, vehicle usage details and vehicle location information, company e-mail correspondence, voice recordings of your interviews with company management, access to critical locations, electronic login, etc., access to critical Locations, provided you have the preference and explicit consent. Fingerprint, facial recognition for transactions, surveillance camera images, etc. that may be provided with your biometric data for security purposes.

If you are a parent or legal guardian:

Your name, last name, telephone number, email address, home address and similar contact information. Documents (power of attorney, signature circular, identity copy, etc.) and your personal data provided with these documents.

If you are a reference:

Your name, surname, phone number, email address and position.


Providing services provided by our hotel including, but not limited to, your personal information listed below. Marketing / sales activities such as operational management, analysis of services, campaign and strategy definition, communication of our hotel, customer service and customer satisfaction, increasing the quality of the services offered, reporting and analysis, claims management and similar purposes can be carried out in the digital as well as in a physical environment are processed and stored in our hotel's systems.

  • If you benefit from the service offered by our hotel and / or business partner or apply to carry out the transaction and provide information about the process,
  • Provision of the necessary information within the framework of the contract and / or legislation, provision of notifications such as congratulations, wishes for wellbeing, thank you notes, surveys,
  • To be informed about new services of our hotel and / or business partner, to be informed about general and special campaigns, discounts, promotions, etc.,
  • In order to provide you with the best and most suitable service,
  • Execution of customer service meetings, online chats, etc. Provision of organizations,
  • Copy / backup to avoid data loss,
  • The ability to send commercial electronic messages after receiving separate permission in accordance with legal requirements,
  • Identify the identity by matching other data from the relevant channels and belonging to you and using the data for the purpose of retrieval,
  • Take all necessary technical and administrative measures for the services offered by our hotel,
  • Analysis of your use of our services for the purpose of developing and improving our systems,
  • Analysis for the purpose of improving the services offered by our hotel,
  • Invoicing, payment transactions for the procurement of services,
  • To answer all your questions and complaints,
  • In order to detect or prevent violations of contractual and / or contractual obligations when using the services provided by our hotel,
  • Providing the necessary information in accordance with the requirements and controls of regulatory and supervisory authorities and official authorities,
  • Maintenance of service information that must be kept in accordance with the relevant legal provisions,
  • Fulfill our contracts and / or legal obligations with our business partners and other third parties in relation to the products and services we offer you,
  • Measurement of customer satisfaction,
  • Provision and execution of customer service,
  • If there is a suitable position for people who have a business relationship with our hotel, e.g. a job proposal is made for such purposes,
  • Verification of your identity information and information in our hotel,
  • Manage personnel processes,
  • Improvement of health conditions, minimization of epidemic risks,
  • Our legitimate interest.


Your personal data can be processed to fulfill our legal obligations, provided this is expressly stipulated in the laws, without being limited to the following laws.

  • No. 213 Tax Procedure Law
  • No. 1774 Identity Reporting Act
  • No. 6102 Turkish Commercial Code
  • No. 6098 Turkish Code of Obligations
  • No. 4857 Business Rules
  • No. 6331 Occupational Health and Safety Act
  • No. 5510 Social security and general health insurance law
  • No. 5237 Turkish Criminal Code
  • No. 6698 Law on the Protection of Personal Data
  • No. 5651 Regulating publications on the Internet and fighting the crimes that are committed through these publications


Your personal data may be passed on to third parties within the framework of KVKK and other laws and within the framework of the purposes and legal reasons mentioned above, but are not limited to the following.

  • Our hotel joint ventures,
  • Persons who act in the name and / or on behalf of our hotel,
  • Business partnerships in relation to the performance of the product and / or service you use,
  • Subcontractors, solution partners, suppliers and service providers of our hotel,
  • Relevant institutions and organizations in relation to the tracking of claims,
  • Our authorized representatives,
  • Third parties who receive advisory services, such as auditing firms, law firms,
  • Our hotel regulators, regulators and administrative authorities, law enforcement organizations.


Your personal data may be transferred to foreign data processors (e-mail, cloud service providers, etc.) and our business partners (tour operators, agencies, etc.) for the purpose of processing and within the framework of the principles set out in Article 4 of the Data Protection Act.


In accordance with the relevant legal provisions, it is necessary to process personal data of the contracting parties, insofar as these are directly related to the conclusion or performance of a contract. Clearly defined in law: It is necessary to process personal data of the contracting parties, our company is obliged to comply with its legal obligation, data processing is mandatory for you in order to establish, use or protect rights. Your personal data may be processed without your express consent in cases where the data processing is mandatory for the legitimate interests of our company and in accordance with other procedures and principles set out in the relevant laws, provided this does not harm your fundamental rights and freedoms. Other exceptions listed in the law are reserved.


In accordance with the relevant laws, you have the following rights and can apply to our hotel in this regard at any time:

  • Find out whether personal data is being processed,
  • If your personal data has been processed to request related information,
  • Find out for what purpose personal data are processed and whether they are used appropriately for their purpose,
  • In order to know the third parties to whom personal data is transferred at home or abroad,
  • To request the correction of personal data in the event of incomplete or incorrect processing,
  • To request the deletion or destruction of personal data, to correct personal data in the event of incomplete or incorrect processing and / or to notify third parties to whom personal data will be transferred,
  • To raise objections to the emergence of a result against the person himself by analyzing the processed data exclusively via automated systems in order to demand compensation for the damage in the event of damage due to the unlawful processing of personal data.

Club Kastalia Holiday Village

Ali Kuyumcu ve Oğulları Kuy. Tur. Tic. Ve San. A.Ş.

Phone: +90 242 565 13 15

E-Mail: guestrelation@clubkastalia.com.tr

Adresse: Konaklı Mah. Mustafa Kemal Bulv. No: 64 07490 Konaklı/Alanya/Antalya/Türkiye

We recommend that you visit our website regularly to be informed of changes, as the above points may change due to legal, technological and commercial changes.

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